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Health Access
Washoe County
1055 S. Wells Avenue
Suites 110 & 120
Reno NV 89502
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Phone
775 329-6300
Fax
775 329-7253
HAWC Outreach Medical Clinic
624 East Fourth Street
Reno, NV 89512
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Phone
775-324-2599
Fax
775-324-0724
HAWC Dental South
6490 S. McCarran Blvd.
Suite A-9
Reno, NV 89509
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Phone
775-825-6702
Fax
775-825-6740
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Welcome To Our Patients
Our goal is to provide comprehensive primary and preventive health care
to the medically underserved residents in Washoe County. The following list of
frequently asked questions are helpful especially to our new patients.
 | What does your visit include?
The charge for your visit includes the professional fee for our
providers, our overhead, and most of the supplies for that visit. If you cannot
afford immunizations for a child, please let us know so we can arrange free shots.
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| What is not included?
Not included in the charge are additional prescription medications,
and the charges others will bill for laboratory tests, radiological tests, and fees from
other specialists and dentists.
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| Who is eligible?
While we treat all regardless of their ability to pay, and services
are provided on a sliding fee scale to the working uninsured, we also welcome those on
Medicaid, Medicare or private insurance. The Washoe Medical Clinic is available for
unemployed people without insurance, and the Washoe Pregnancy Center is available for
uninsured pregnant women. St. Mary's also has free clinics specializing in family
medicine for women and children. If you would like more information on these
services please ask the receptionist.
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| What is your responsibility?
First and foremost, it is your duty to take responsibility for the
consequences of your own lifestyle choices and your own personal health. Second, our
relationship is a partnership, therefore, your full cooperation with your health care team
is essential and appreciated.
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| Is HAWC a free clinic?
HAWC is not a free clinic. Patients without insurance are
offered a sliding fee scale and are expected to pay their portion of the bill. HAWC
offers the most flexible payment plans available anywhere, and will work with any patient
in need of a friendly repayment schedule. HAWC plans to serve more than
20,000
patients this year and, like any other business, it is expected to hire and pay for
qualified staff, maintain a clean professional clinical environment, and cover the general
cost of doing business.
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| What is our billing policy?
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For our insured patients, we are happy to bill
your insurance carrier, however, you are responsible for any co-payments
and deductibles.
If for any reason your insurance carrier denies us payment, you remain responsible
for charges.
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For our Medicaid and Medicare patients, again,
we are happy to bill the appropriate agency, however, you are responsible for any charges
not allowed due to ineligibility. If you are deemed ineligible, we will be happy to
switch you to a sliding fee.
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For our Sliding Fee Patients, unless you
specifically request a customized repayment plan, you remain responsible for your portion
of the bill. In addition, from time to time we may require additional information to
verify or update your eligibility and billing address.
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What is our collection policy?
When it is determined that a responsible party will not pay, or
will not make arrangements to pay over a negotiated time period, HAWC will deem these to
be "bad debts" and refer them to a Collection Agency. If the responsible
party truly can not pay, that person must make an appointment with the business office to
apply in person for free care. HAWC will accept volunteer labor in lieu of payment,
however, this must be approved in writing in advance.
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Good
News! |
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While we accept most insurance plans,
we are also the only clinic in the area providing primary health care on a
sliding fee scale.
That is to say, people can pay based on their ability to pay. Our
minimum charge for an office visit is about one-quarter of the customary
charge, and we offer a discount pharmacy service for the working uninsured. Our mission is to
provide comprehensive primary, preventive, and referral health care services to
people who do not currently have access to the health care system.
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